Shipping & returns
30 days to change your mind.
Free shipping
2-day, every order, no minimum.
Free returns
Prepaid label, emailed to you.
How a return goes
- Request it in your accountOpen the order, pick the pair, pick a reason.
- We email you a prepaid labelA PDF, shortly after. Nothing to pay, now or later.
- Shoe box inside a cartonThe shoe box is part of the product. Nothing taped to it.
- Drop it offAny location for the carrier named on the label.
One catch: the label needs printing
No printer at home? Most UPS Store and FedEx Office counters print it from your email for a small fee. If that's awkward, write to us before you pack anything.
Send them back like this
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Unworn
Try them indoors, on carpet, so the soles stay clean.
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Original box
Undamaged, unwritten on, nothing stuck to it.
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Tags and inserts
Everything that came in the box goes back in it.
Refunded in 3 business days
once it reaches us — then 5 to 10 more for your bank to post it.
A plain-language summary. The binding terms live in our return policy and shipping policy.
Start a return