Shipping policy

Free shipping, every order

Shipping is free on everything we sell. No minimum purchase, no handling surcharge — the price you see at checkout is the price you pay.

Where we ship

Emil Shoes ships within the United States only. We don't ship internationally or to freight forwarders at this time.

When your order ships

Orders placed before 2:00 PM Eastern Time on a business day go out the same day. Orders placed after that, or on a weekend or holiday, ship the next business day. You'll get an email with tracking as soon as your package leaves our warehouse.

How long delivery takes

We ship 2-day service, so most orders arrive within two business days of shipping — typically one to three business days from when you place the order. Delivery estimates are the carrier's, not a guarantee; weather, holidays, and carrier delays can add a day.

Check your address

Please double-check your shipping address at checkout. We can change an address only before the order is fulfilled, so email sales@emilshoes.com or call (718) 871-5663 right away if something is wrong. A package returned to us as undeliverable is refunded in full once it arrives back.

Lost or damaged packages

If tracking says delivered but the package isn't there, give it 24 hours — carriers sometimes scan early — and check with neighbors, your building, and around the property. If it still doesn't turn up, or if a package is lost in transit or arrives damaged, contact us within 30 days of the ship date and we'll replace it or refund you.

Changing or cancelling an order

You can cancel an order yourself, at no charge, any time before it has been fulfilled — open the order in your account and choose Cancel order. Because orders placed before 2:00 PM Eastern Time ship the same business day, that window can be short. After it ships, see our Return and refund policy.

Questions

Emil Shoes
4920 New Utrecht Ave, Brooklyn, NY 11219
(718) 871-5663
sales@emilshoes.com