Refund policy

30-day returns, on us

You have 30 days from the day your order is delivered to send it back, for any reason at all. Return shipping is free — we email you a prepaid label — and there is no restocking fee.

Condition

Footwear must be unworn and come back in its original box with all packaging, tags, and inserts. Try them on indoors, on carpet, so the soles stay unmarked. Please don't tape or write on the shoe box itself; place it inside a shipping carton.

How to start a return

Start it yourself from your account — there's no need to email or call us first.

  1. Open the order in your account. If you checked out as a guest, use the link in your order confirmation email, or sign in with the same email address you ordered with.
  2. Choose Request return, select the items you're sending back, and pick a reason.
  3. We'll email you a prepaid return label shortly after.
  4. Pack the shoes inside a shipping carton, attach the label, and drop the parcel off with the carrier.

If your order isn't showing, or the request won't go through, email sales@emilshoes.com or call (718) 871-5663 and we'll take care of it for you.

Refunds

Once your return reaches us and passes inspection, we issue the refund to your original payment method within 3 business days. Your bank or card issuer may take another 5 to 10 business days to post it. We refund the full purchase price, including any sales tax you paid.

Exchanges

We sell closeout footwear, so stock is limited and does not get restocked. The surest way to get a different size, width, or color is to order the item you want right away and return the original for a refund — that way the pair you want isn't gone by the time your return arrives.

Cancellations

You can cancel an order yourself, at no charge, any time before it has been fulfilled: open the order in your account and choose Cancel order. Because we ship quickly — same business day on orders placed before 2:00 PM Eastern Time — that window can be short. Once an order has been fulfilled the option disappears and the package is already on its way; at that point, treat it as a return.

Damaged, defective, or incorrect items

If something arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll make it right at our expense.

Questions

Emil Shoes
4920 New Utrecht Ave, Brooklyn, NY 11219
(718) 871-5663
sales@emilshoes.com